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Legal information — Brightemotions

Important legal notices for customers and visitors. This page summarises our terms, statutory consumer rights under Australian law, dispute handling, and how to send legal notices.

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Scope

We provide creative content services across Australia, including video, social, and brand storytelling. These legal terms relate to services delivered by Brightemotions in Australia.

Terms of service (summary)

These terms govern the supply of creative content services. Full terms will be set out in your service agreement. Key points:

  • Deliverables, timelines and fees are set in the written quote or agreement.
  • Intellectual property in final deliverables transfers as agreed; pre-existing IP remains the owner’s property.
  • Client responsibilities include approvals, providing materials and timely feedback.
  • Payments that are overdue may attract interest and suspension of services.

For the full terms, request a copy via contacts.

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Privacy & data handling

We collect and handle personal information necessary to provide services. Our handling complies with the Privacy Act 1988 (Cth). For details, see our full Privacy Policy.

  • We keep records for legitimate business purposes and security.
  • We do not sell personal information.
  • Requests to access or correct personal data can be made via contacts.
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Consumer rights & dispute resolution

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. If you are a consumer, you are entitled to a replacement or refund for a major failure and compensation for other reasonably foreseeable loss or damage.

Please raise concerns via contacts or call +61 472 583 901. We will acknowledge within 3 business days and propose next steps.

We aim to resolve complaints within 30 days. If more time is needed we will inform you and agree on revised timeframes.

If unresolved, consumers may contact the NSW Fair Trading or the Australian Competition & Consumer Commission. For professional indemnity matters, alternative dispute resolution may apply.

Quick reference

Response time3 business days (acknowledgement)
Resolution target30 days
External bodyNSW Fair Trading / ACCC

Intellectual property & content use

Rights in content we create are assigned or licensed as set out in your agreement. Unless otherwise agreed, we retain the right to display work as part of our portfolio and marketing materials.

Clients must ensure they have appropriate rights to third-party materials supplied for inclusion in deliverables.

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Governing law & legal notices

These terms are governed by the laws of New South Wales and the Commonwealth of Australia. By engaging our services you submit to the non-exclusive jurisdiction of the courts of New South Wales.

Legal notices should be sent to:

Brightemotions
45 Cambridge Street
Newtown NSW 2042
Australia
Email: Brightemotions@outlook.com

Effective date: 1 January 2024. We may update this page; material changes will be notified where reasonable.

Need more detail?

For full contractual terms, quotes, or legal queries, please use our contact page or call +61 472 583 901.

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